On-Target Business Requirements Chartering
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Wow Customer Service
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Improvement Consulting Skills
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3-Day Program
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Goal:
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The Goal of this program is for participants to be able to determine clear, on-target business requirements from customers, resulting in WOW customer service when implemented.
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Background
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Too often customers and their suppliers think they are successfully communicating about requirements of a needed service, only to find out...too late, that they were talking past one another. They become caught up in jargon and fail to get the key information clear.
The key questions to be clarified is not which widgets do you like best, but...
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Instructional Objectives
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By the end of this training, participants will be able to:
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Who Should Attend?
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This class is a three-day orientation for Customer Service Advocates, Project Managers, IT Development Managers, Internal Quality Consultants, Team Facilitators, IT Managers and Supervisors
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